Refund and Cancellation Policy

Overview At Eclivionex LLC, we strive to ensure customer satisfaction with the services we provide. However, we understand that there may be circumstances where a refund or cancellation is necessary. This policy outlines the terms and conditions under which refunds and cancellations are processed.

Eligibility for Refunds Refunds are available under the following conditions:

• Service Non-Delivery: If a service has not been delivered as agreed upon within the specified timeframe, a refund request can be initiated.
• Service Defects: If the service provided contains significant defects or issues that cannot be resolved within a reasonable period, a partial or full refund may be issued at our discretion.
• Duplicate Payments: If a duplicate payment is made due to an error, a refund for the extra payment will be processed.

Non-Refundable Services Certain services are non-refundable, including:

• Services that have already been fully completed and delivered as per agreement.
• Custom software development and projects involving extensive customizations.
• Pre-approved accounts (Google Merchant, Google Ads, Facebook Ads, Bing Ads) once transferred to the client.

Cancellation Policy

• Project-Based Services: Clients may request to cancel a service prior to the commencement of the project. Any payment made will be refunded minus any applicable administrative fees.
• Ongoing Services: Clients may cancel ongoing services (such as digital marketing or SEO packages) with a 7-days written notice. Fees for services rendered during the notice period will not be refunded.
• Immediate Cancellations: For immediate cancellations of ongoing projects after work has started, any work completed up to the cancellation point will be billed, and the remainder may be refunded at our discretion.

How to Request a Refund or Cancellation To initiate a refund or cancellation, clients must:

• Submit a request via email to help@eclivionex.com with relevant details including the service name, payment receipt, and reason for the request.
• Provide any supporting documents or evidence if applicable.

Refund Processing Time Refunds, if approved, will be processed within 14 business days and credited to the original payment method used at the time of purchase.

Disputes If a refund or cancellation request is denied and the client disagrees with the decision, they may submit a formal dispute within 7 days of the decision by contacting help@eclivionex.com. We will review disputes on a case-by-case basis and provide a final decision.

Changes to This Policy Eclivionex LLC reserves the right to amend this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information For questions or further information regarding our refund and cancellation policy, please contact:

• Email: help@eclivionex.com
• Address: 30 N Gould St Ste N, Sheridan, WY 82801